FAQ

PRODUCT

Which mobile device is uguard.me designed for? We carefully design, engineer, prototype and manufacture each guard for your mobile device. Have a look at our products page to find the mobile devices that we currently guard. Basically just iPhone.

Where do it comes from? It has been designed, engineered, and manufactured in Barcelona for the whole world.

How do I install it on my mobile device? Uguard.me has been specially designed and engineered for an easy installation. Have a look at our installation page to do it. 

How do I clean my uguard.me resin if it gets dirty? Simply a damp cloth and if you need add some soap, but try to avoid any alcohol based cleaner, as it can damage the brightness.

May I leave my uguard.me protected mobile device inside the car?  Avoid leaving your mobile device protected with uguard.me inside your car on similar places where temperatures get higher than 40ºC/50ºC as this can cause the adhesive to melt down and cause permanent damage.

Do you uguard.me products offer crash-protection?  No, uguard.me products are designed as anti-scratch protection, not crash protection. It's certain that our resin material has some thickness, but as it doesn't cover the whole mobile device, it won't protect your device from a crash.


COMPANY

Who is uguard.me? uguard.me is a spin-off project from “Unitransfer Marking Systems" and “337labs”, and we design, develop and manufacture all our products. Our parent industrial company, supplies with high-tech stickers, vinyls and anything adhesive, you name it, some of the best companies in the automotive, biking, and gliding industries, so, don’t worry, we will fully reach your quality expectations as we do for our industrial customers.

Do you have a store where I can drop by and buy something or try things on? 
No, we do not have a traditional storefront. All browsing and ordering can be conducted online at our website

What is your time/days of operations? The website is open for ordering 24/7, 365 days a year. We are generally at our desks M-F 9-5pm, except holidays.


COSTS

How much does the product costs? We publish all product prices at our site. Click on the Buy button, and you will be redirected to the costs page, including delivery to your home. 

How much does the delivery costs? Click on the Buy button, and you will be redirected to the costs page, including delivery to your home.

May I have a special price for volume orders? Of course, get in touch with us for wholesale orders.


DELIVERY

Is the product in stock? Items on our website are mostly in stock and will usually ship same or next day, but not always. For this reason, we are meticulous about notifying our customers about any delay beyond normal processing times. You may contact us to check stock for specific items if you wish. 

Which is the shipping method? You can choose between postal or express shipping. Postal shipping is very cheap, but the shipping is managed by your country's postal service, has no tracking control, and can take up to 15 business days to arrive. Express shipping costs a bit more, but is managed by UPS, has tracking system control and takes between 2 and 6 business days depending on the part of the world.

Do you ship internationally? Yes, we ship to most countries in the world.

When will my order ship? What’s my order status? Most orders arrive within a 10 days. On average, orders process for about 2 business days but can take up to 10 before shipping. Certain products are marked with longer processing times. Processing times do not include shipping transit times.


WARRANTY

What kind of warranty is offered?. May I return the products? Items may be returned within 30 days of receipt. No items may be returned after 30 days. Returns must be in new and unused condition, with the original packaging, labels, and manufacture tags attached. Customer will pay the shipping for the returned item. You are responsible if the item does not arrive to our facility, so we hardly recommend to use a tracking shipping option if you need to return any product.

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